The role
As a Customer Support Coordinator, you will provide high-quality support to our Sales and Technical Services teams, as well as Endotherapeutics customers, hospitals, healthcare networks and online consumers. You will play a key role in coordinating customer enquiries, service requirements, orders, invoicing and operational support for our field teams and technical services workshop.
This is a part-time, office-based opportunity located at our Macquarie Park office, with working days as follows: Wednesday, Thursday and Friday.
Key responsibilities
- Provide timely customer service support and resolve customer queries in collaboration with Sales and Product teams.
- Manage sales and technical service orders, including purchase orders, backorders, pricing and order processing within ERP/CRM systems.
- Coordinate end-to-end case bookings, loan sets, dispatch, returns, and inventory processes.
- Process quotes, sales orders, proformas, invoices, credit notes, and online ecommerce orders accurately.
- Maintain accurate customer records and ensure CRM/SAP processes are followed.
- Liaise with couriers, hospitals, and internal teams to manage deliveries, returns, and consignment stock.
- Conduct inventory reconciliations, stock investigations, and assist with warehouse activities when required.
About you
- Minimum 3 years’ experience in Customer Support with a strong focus on customer excellence.
- Highly organised, detail-oriented, and able to manage competing priorities effectively.
- Strong problem-solving skills with excellent communication and stakeholder relationship abilities.
- Customer-focused approach with a professional, responsive, and solutions-driven mindset.
- Ability to work collaboratively within a team while managing responsibilities independently.
- Experience using ERP and CRM systems for sales order and inventory management.
- Professional presentation and strong written and verbal communication skills.
If this sounds like you, click apply now!
We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application, just let us know.
For more insights into our culture, mission, and values, take a look at our careers video.
